Success Story · Enterprise Retail
Reclaiming Control of IT Assets and Spend with ServiceNow ITAM
A national retailer replaced unreliable spreadsheets and surprise license true-ups with ServiceNow IT Asset Management — gaining a trusted asset inventory and recovering significant software and hardware spend.
The challenge
No one trusted the asset inventory, software audits ended in expensive true-ups, and hardware went missing across hundreds of locations.
- Asset records spread across spreadsheets that no one trusted or maintained
- Software license position unknown, leading to costly audit true-ups
- Hardware untracked across hundreds of stores and distribution centers
- No link between assets, their lifecycle stage, and their cost
- Renewals and refreshes handled reactively, with no forward visibility
The solution
Reveltier implemented ServiceNow IT Asset Management — hardware and software asset lifecycle tracking, software license management, and integration with the CMDB for one trusted source of asset truth.
Hardware asset management
Full lifecycle tracking from procurement through deployment, transfer and retirement across every location.
Software asset management
A continuous view of entitlements versus consumption, ending the surprise of audit true-ups.
License optimization
Reclaim and reallocate unused licenses, right-sizing spend against actual usage.
CMDB integration
Assets tied to the configuration items and services they support, so impact and ownership are always clear.
Lifecycle & cost visibility
Renewals, refreshes and end-of-life surfaced ahead of time, turning reactive spend into planned investment.
The results
What changed
A trusted asset inventory
One authoritative source replaces spreadsheets no one believed.
Software spend recovered
Reclaimed licenses and right-sizing cut avoidable software cost.
Audit-ready license position
Entitlement-versus-usage visibility removes true-up surprises.
Proactive refresh planning
Forward visibility turns reactive purchases into planned investment.
Facing a similar challenge?
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